Automations

Your rules, run automatically

Build no-code rules that fire in the background — the AI follows them in every live conversation and across your workflows.

No-codeLive in chatAlways on

Your rules · followed in every conversation

When New enquiry for colour

Then Always offer a deposit to hold the slot

When No reply after 24h

Then Send a friendly WhatsApp follow-up

When VIP customer books

Then Flag to the owner and skip the waitlist

No-code rules your AI follows in every conversation.

How it works

Describe the rule

In plain language — “always offer a deposit for colour appointments”, for example.

It joins the AI’s playbook

The rule is added to how your AI handles conversations.

It runs automatically

Every live chat follows it — consistently, without you.

No-code rule builder

Write rules in plain language — no developer needed.

Injected into live chat

Rules shape what the AI says and does in real time.

Trigger on channel, service or time

Fine-tune when each rule applies.

Follow-ups and win-backs

Nudge quiet customers back automatically.

Consistent, on-brand handling

Every customer gets the same, correct treatment.

Change it any time

Adjust a rule and it takes effect immediately.

Great for

Do I need to code?

No — rules are written in plain language and take effect immediately.

Where do rules run?

In your live AI conversations and across your workflows.

What can I automate?

Deposits, follow-ups, routing, offers — anything you’d tell a new member of staff.

Explore more features

Custom workflows are on the Scale plan. 14-day free trial, no card required.